Family Mediator Privacy Policy

1. About this notice

This notice concerns the Family Mediator website and enquiries about its services. It explains information available on this website and the privacy arrangements to clarify with the service provider.

The website uses the name Family Mediator. Before sharing sensitive information, ask who is responsible for handling it and how to raise a privacy question.

2. Information handled by this website

These pages do not contain a contact form, account, payment facility or booking calendar. They do not ask you to upload documents or enter details about your family.

A telephone link can open your device’s calling application. Information you share during a call is handled outside these web pages. The pages do not confirm how calls or subsequent case records are managed.

Browsing a page and speaking on the telephone are different activities. Opening a web page involves requests from a browser to a server; starting a call involves your device and telephone service. The absence of an enquiry form does not mean that every part of those activities is anonymous. Details about any records held by the website host or telephone provider still need to be checked. Before providing information, distinguish what you are doing on the website from what you are sharing with the person who answers your call.

3. Why information is used

The contact route is provided for enquiries about family mediation. Before sharing personal information, ask how it will be used and what legal grounds apply to enquiries and any later mediation records.

A clear explanation of a purpose should tell you what happens to your information and why. Arranging an appointment, conducting mediation and sending promotional messages would be different uses if they occurred; mentioning those examples here does not establish that they happen. The provider's privacy information should distinguish the provider's actual activities rather than treating every possible use as part of a general enquiry. If a reason for requesting information is unclear, ask what the information is needed for and whether the enquiry can proceed without that particular detail.

4. Website services and recipients

This website uses fonts available on your device. No font files are downloaded from an external font service.

For questions about hosting records, telephone systems or services used to manage appointments, ask how your information is handled and which organisations may receive it.

When a question concerns an appointment platform or document service, ask which organisation operates it and how its privacy information can be obtained. A supplier's familiar name does not by itself explain who controls a particular record, who can access it or how long it remains available.

5. How long information is kept

Ask how long enquiry information, appointment details, mediation records and hosting logs are kept. This page does not specify a deletion period for those records.

A period for retaining appointment records may differ from a period for retaining a general enquiry, if both types of record exist. Ask the service provider to explain the applicable periods or criteria clearly enough for someone to understand what happens after their contact ends. Closing an enquiry and deleting every related record are not necessarily the same event. This notice does not establish an obligation to keep any particular record, or promise immediate deletion; ask the provider about the actual purpose, relevant rules and retention arrangements.

6. Cookies and similar technologies

These pages contain no analytics scripts, advertising trackers, embedded videos or code that writes cookies or browser storage. Hosting services may maintain server records separately; ask about those records if you need further information.

7. Your information rights

Depending on the circumstances, data-protection rights may include access, correction, erasure, restriction, objection and portability. Where processing relies on consent, it may be withdrawn. The provider's privacy information should explain the rights relevant to the actual processing and how to exercise them.

Understanding the different requests

Access concerns obtaining your personal information and related information about its use. Correction concerns inaccurate or incomplete details. Asking for erasure concerns deletion, while restriction concerns limiting use in particular circumstances. These are different requests; explaining what you want helps distinguish them. None should be treated as an automatic right to another participant's entire file. Records may concern more than one person, and the applicable rights and exceptions must be considered.

For example, correcting a contact number is different from disputing how someone described a conversation. If you believe a record is inaccurate, identify the entry and explain the correction you seek. Do not assume that requesting a change settles a disagreement about events or determines the outcome of mediation.

Objecting to a particular use

You may have a right to object to certain processing, depending on the basis for using the information. An objection can concern a particular purpose without asking for all information to be deleted. The right to object to direct marketing is distinct from objections to other processing. This is general information about rights, not confirmation that this provider undertakes marketing.

8. Security and access

Before sending confidential information, ask about the security arrangements for the communication channel you intend to use. These pages do not provide a secure document-transfer facility or describe the protection applied to records held outside the website.

For your own communications, check the intended recipient before sharing a document and ask which channel is appropriate for its contents. A request for a document should identify what is needed rather than encourage an unrestricted collection of personal records. If you believe information has gone to the wrong person, avoid sending further copies while you establish a suitable contact route. These practical precautions do not describe the provider's security arrangements or guarantee that a particular communication channel is secure.

9. Children and information about other people

Family mediation may involve information about children and people who are not the person making an enquiry. This page does not assume what information is collected, whether it is necessary, how it is obtained or how it is used. Information about a child or another participant should not be included in a general enquiry unless the provider has explained the appropriate channel and purpose.

A parent's enquiry may mention a child's school, health or daily routine. Some details may also identify another adult or a professional supporting the family. A useful first step is to describe the broad topic rather than share entire messages, photographs or records about other people. This does not establish what the provider requires for an assessment; that needs to be explained at the appropriate stage. Where records contain information about several people, a privacy request and a family-law entitlement to information are separate questions.

10. Location and international transfers

Ask where enquiry and mediation records are stored or accessed, which service providers handle them and whether information is transferred outside the United Kingdom. The explanation should cover any safeguards relevant to your information.

11. Changes to this notice

Privacy information can change when services, systems or suppliers change. If you need to know which privacy arrangements apply to an enquiry or appointment, ask the service provider for the current notice and its effective date.

12. Marketing and automated decisions

These pages do not include a newsletter sign-up or advertising form. That does not establish whether the provider sends follow-up messages, service updates or marketing through another channel. This page makes no claim about profiling, automated decision-making or how contact preferences are managed.

13. Making a privacy request

A person may wish to ask what information is held, request a correction or exercise another right available under data-protection law. Use the telephone enquiry route to ask how to make a privacy request, what information is needed to identify the relevant record and when to expect a response. Ask how supporting documents should be supplied before sending identity documents or sensitive case details.

When asking for access, you can describe the information you want in ordinary language. Identifying an approximate period, the contact you had with an organisation or the category of information can help clarify the request. This is not a requirement to explain why you want your information. Avoid adding unrelated family history or sending identity documents before the organisation explains any proportionate verification needed.

The provider's privacy information should explain any applicable restrictions or exceptions without implying that every request will necessarily result in deletion or disclosure. The controller should verify the facts and provide information in a concise, understandable form.

If you have a concern about the handling of your personal information, ask the service provider for its privacy complaint process and the contact route that applies. You can seek independent advice if you need help understanding your options.

The handling and outcome of a privacy request depend on the applicable rights, circumstances and verification requirements. Ask the service provider to explain the process that applies to your request.